Data Protection

ck4 Privacy Policy

Your privacy matters to us. This Privacy Policy explains exactly what personal data ck4 collects, why we collect it, how we use it and how we keep it safe. We believe you have the right to know what happens with your information — so we've written this in plain language, not legal jargon.

Last Updated: January 2025

How Your Data Works on ck4

Four simple steps that describe the full lifecycle of your personal data on the ck4 platform.

01
We Collect

We collect only the data we genuinely need to run your account, process payments and keep the platform secure.

02
We Use It

Your data is used to operate your account, verify your identity, process transactions and improve your experience.

03
We Protect It

All data is encrypted in transit and at rest. Access is restricted to authorised personnel only, with strict internal controls.

04
You Control It

You can request access to your data, ask us to correct it or request deletion at any time by contacting our support team.

Six Ways ck4 Protects Your Privacy

Privacy isn't a checkbox for us. Here's what we actually do to keep your personal data safe and under your control.

End-to-End Encryption

Every piece of data you send to ck4 — from your registration details to your payment information — is encrypted using industry-standard TLS protocols. Your data is never transmitted in plain text.

Minimal Data Collection

ck4 only collects the data we actually need. We don't ask for information that isn't relevant to running your account or processing your transactions. Less data collected means less risk for you.

No Data Selling

ck4 does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the ck4 ecosystem and trusted service partners only.

Strict Access Controls

Only authorised ck4 staff who need your data to do their job can access it. All internal access is logged and audited. We take internal data misuse as seriously as external threats.

Regular Security Reviews

Our security practices are reviewed and updated on a regular basis. We monitor for vulnerabilities, apply patches promptly and conduct internal audits to ensure your data remains protected at all times.

Breach Notification

In the unlikely event of a data breach that affects your personal information, ck4 will notify you promptly and take immediate steps to contain the breach and protect affected accounts.

01Introduction

Welcome to the ck4 Privacy Policy. ck4 ("we", "us", "the Platform") is committed to protecting the personal data of every player who registers and plays on our platform. This Privacy Policy explains what data we collect, why we collect it, how we use it, who we may share it with and what rights you have over your own information.

By registering an account on ck4 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using ck4. We recommend saving a copy of this policy for your records.

Plain Language Promise: We've written this Privacy Policy to be as clear and straightforward as possible. If anything is unclear, contact our support team at [email protected] and we'll explain it to you directly.


02Data We Collect

ck4 collects personal data that is necessary to operate your account, process your transactions and comply with our legal obligations. We do not collect data that we don't need. The categories of personal data we collect include:

  • Identity data: your full name, date of birth and national ID number (collected during KYC verification).
  • Contact data: your mobile phone number and email address.
  • Financial data: your bKash, Nagad or Rocket account number used for deposits and withdrawals.
  • Account data: your username, password (stored in encrypted form), account preferences and gaming history.
  • Technical data: your IP address, device type, browser type, operating system and session data collected automatically when you use the platform.
  • Usage data: information about how you interact with ck4, including pages visited, games played, time spent and features used.
  • Communications data: records of any messages you send to our support team.

We Keep It Minimal: ck4 only collects what we genuinely need. We regularly review the data we hold and delete anything that is no longer necessary for the purposes it was collected for.


03How We Collect Your Data

ck4 collects your personal data through several channels, all of which are clearly associated with your use of the platform:

  • Direct collection: when you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team.
  • Automated collection: technical and usage data is collected automatically through cookies, log files and similar tracking technologies when you access the ck4 platform.
  • Third-party collection: we may receive data from payment processors (such as bKash, Nagad and Rocket) and identity verification providers as part of our KYC process.

We do not purchase personal data from data brokers or any other third-party sources. All data we hold about you comes directly from your interaction with ck4 or from the service providers we use to operate the platform.


04How We Use Your Data

ck4 uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described in this Privacy Policy. The main purposes for which we use your data are:

  • To create and manage your ck4 account.
  • To verify your identity and age as required by our terms and applicable regulations.
  • To process your deposits and withdrawals securely.
  • To detect and prevent fraud, money laundering and other prohibited activities.
  • To provide customer support and respond to your enquiries.
  • To send you important account-related notifications, such as transaction confirmations and security alerts.
  • To improve the ck4 platform based on how players use it.
  • To comply with our legal and regulatory obligations.
  • To enforce our Terms and Conditions.

No Spam: ck4 will only send you promotional communications if you have opted in to receive them. You can opt out at any time by contacting our support team or updating your account preferences.


05Who We Share Your Data With

ck4 does not sell your personal data to any third party. We may share your data with a limited number of trusted service providers who help us operate the platform. All third parties we work with are required to handle your data securely and in accordance with applicable data protection standards.

  • Payment processors: bKash, Nagad and Rocket receive the financial data necessary to process your transactions.
  • Identity verification providers: we use third-party KYC services to verify your identity documents. These providers receive only the data necessary for verification.
  • IT and hosting providers: our platform infrastructure is supported by secure hosting providers who may have access to technical data as part of their service.
  • Legal and regulatory authorities: we may be required to share data with law enforcement or regulatory bodies if required by law or if we suspect criminal activity on the platform.

No Data Selling: ck4 will never sell, rent or trade your personal data to advertisers, data brokers or any other commercial third party. Your data is not a product.


06Cookies and Tracking Technologies

ck4 uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Cookies are small text files stored on your device when you visit the platform. They help us remember your preferences, keep you logged in and analyse platform usage.

The types of cookies we use include:

  • Essential cookies: required for the platform to function. These cannot be disabled without breaking core functionality such as login sessions.
  • Analytics cookies: help us understand how players navigate the platform so we can improve the experience. Data collected is aggregated and anonymised.
  • Preference cookies: remember your settings and preferences so you don't have to re-enter them each time you visit.

You can control cookie settings through your browser. Note that disabling essential cookies may affect your ability to use certain features of the ck4 platform.


07Data Retention

ck4 retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by our legal and regulatory obligations. Specifically:

  • Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years.
  • Support communications are retained for two years after the conversation is closed.
  • Technical and usage data is typically retained for 12 months before being anonymised or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.


08Security Measures

ck4 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration. These measures include:

  • TLS encryption for all data transmitted between your device and the ck4 platform.
  • Encryption of sensitive data at rest, including passwords and financial information.
  • Strict access controls ensuring only authorised personnel can access personal data.
  • Regular security audits and vulnerability assessments.
  • Monitoring systems to detect and respond to suspicious activity in real time.
  • Staff training on data protection and security best practices.

Your Role in Security: While we do everything we can on our end, you also play a role in keeping your account secure. Use a strong, unique password and never share your login credentials with anyone. See our Terms and Conditions for more on account security responsibilities.


09Your Rights

As a ck4 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

Right to Access

Request a copy of the personal data ck4 holds about you at any time.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data, subject to our legal retention obligations.

Right to Restrict Processing

Ask us to limit how we use your data in certain circumstances.

Right to Portability

Request your data in a structured, machine-readable format for transfer to another service.

Right to Object

Object to our processing of your data for direct marketing or other purposes at any time.


10Minors

ck4 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we will immediately close the account, delete all associated personal data and return any deposits in accordance with our Terms and Conditions.

If you believe a minor has registered on ck4, please contact us immediately at [email protected] so we can investigate and take appropriate action.

18+ Only: ck4 takes underage access seriously. We use age verification as part of our registration and KYC process to prevent minors from accessing the platform. For more information, visit our Responsible Gaming page.


11Changes to This Privacy Policy

ck4 may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify you via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the ck4 platform after any changes to this policy constitutes your acceptance of the updated version.


12Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how ck4 handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond as quickly as possible.

  • Email: [email protected]
  • Live Chat: available directly within your ck4 account dashboard
  • FAQ: visit our FAQ page for answers to common questions

Always Available: Our support team is available 24/7. Whether you have a question about your data or want to make a formal request, we're here to help — just reach out and we'll take it from there.

Your Data Is Safe With Us

Ready to Play on ck4?

Now that you know how we protect your privacy, join thousands of players already enjoying ck4. Register in under two minutes and deposit via bKash or Nagad.