ck4 FAQ —
All Your Questions Answered Here

No. ck4 allows one account per person and per mobile number. Creating multiple accounts is against our Terms and Conditions and may result in all accounts being suspended. If you've forgotten your login details, use the password reset option on the login page rather than creating a new account.

Go to the login page and tap "Forgot Password". Enter the mobile number linked to your ck4 account. You'll receive an SMS with a reset code — enter it, then set a new password. If you no longer have access to that mobile number, contact our support team at [email protected] for manual verification.

You must be at least 18 years old to register and play at ck4. By creating an account, you confirm that you meet this age requirement. ck4 takes responsible gaming seriously — if you have concerns about underage access, please contact us at [email protected].

Log in to your ck4 account and go to the Account Settings section. You can update your display name and email address directly. To change your registered mobile number, you'll need to contact support at [email protected] — this requires identity verification to protect your account security.

Log in to your ck4 account and go to the Deposit section. Select your preferred payment method — bKash, Nagad or Rocket — enter the amount in BDT and follow the on-screen instructions. The payment is processed through your mobile banking app and your ck4 balance is credited instantly once confirmed.

The minimum deposit at ck4 is 100 BDT. There's no maximum deposit limit for standard accounts. All deposits are processed in Bangladeshi Taka — there's no currency conversion and no hidden fees applied by ck4. Your mobile banking provider may have their own transaction limits, so check those if you're depositing a large amount.

Most ck4 withdrawals are processed within 15 to 30 minutes. During peak hours, it may take up to 2 hours. Withdrawals go directly to the bKash, Nagad or Rocket number linked to your account. The minimum withdrawal amount is 200 BDT. If your withdrawal hasn't arrived after 2 hours, contact support at [email protected] with your transaction reference.

First, check your bKash or Nagad transaction history to confirm the payment was sent successfully. If the payment shows as completed on your mobile banking app but hasn't appeared in your ck4 balance after 10 minutes, take a screenshot of the transaction and email it to [email protected]. Include your ck4 username and the transaction ID. Our team will resolve it quickly.

ck4 does not charge any fees for deposits or withdrawals. Your BDT balance is credited and debited at face value. Note that bKash, Nagad and Rocket may apply their own standard transaction charges — these are set by the mobile banking providers and are outside ck4's control. Check your mobile banking app for their current fee schedule.

ck4 currently offers 7 game titles: WL Live (live dealer casino), Caishen Fishing, Pearls of Bingo, Happy Fishing, Color Prediction, A Night Out (slot) and Space Max (slot). All games are accessible from one account and one BDT wallet.

Color Prediction is the simplest game on ck4. Each round lasts about 30 seconds. You pick a colour — typically red, green or violet — place your bet in BDT and wait for the result. If your colour is drawn, you win a multiplier on your stake. The maximum multiplier is 9x. Rounds run continuously, so you can join at any time. It's the most popular game for quick sessions.

All ck4 games maintain an RTP (Return to Player) above 96.5%. Color Prediction leads at 97.5%, followed by WL Live at 97.3%, Space Max at 97.2%, Happy Fishing at 97.1%, A Night Out at 96.9%, Caishen Fishing at 96.8% and Pearls of Bingo at 96.5%. RTP is a long-term statistical average — individual sessions will vary.

All ck4 games use certified Random Number Generation (RNG) technology. This means every result is independently generated and not influenced by previous outcomes, player history or any external factor. The RNG systems used by ck4 are regularly audited. Live dealer games like WL Live use physical equipment — cards, wheels and dice — streamed in real time, which adds another layer of transparency.

Both are fishing games where you shoot at sea creatures to win prizes, but they have different feels. Caishen Fishing is more intense — it features the legendary Caishen boss fish with massive multipliers and rewards strategic play. Happy Fishing is lighter and more casual, with faster reward cycles and a more relaxed pace. Beginners usually find Happy Fishing easier to start with.

Yes. WL Live is fully optimised for mobile. The live video stream and betting interface are designed to work on Android phones with a standard 4G connection. For the smoothest experience, use the ck4 app rather than the mobile browser — the app is optimised for lower latency on live streams. Download it from the App page.

The ck4 app is available as a free APK download for Android. Visit the App page on your phone's browser and tap the download button. Once the APK file downloads, open it to install. You may need to allow installation from unknown sources in your Android settings — go to Settings > Security > Unknown Sources and enable it. The app is safe and verified by ck4.

Currently, the ck4 app is available for Android only. iPhone users can access all ck4 games through the mobile browser at ck4.casino — the website is fully responsive and works well on Safari on iOS. All features including deposits, withdrawals and live games are available through the browser version.

The most common reason is that "Install from Unknown Sources" is not enabled. Go to your phone's Settings > Security (or Privacy on some devices) and enable installation from unknown sources or from your browser. If the APK still won't install, try downloading it again — the file may have been corrupted during the first download. If the problem continues, contact [email protected].

The ck4 app is optimised for Bangladesh mobile networks and uses data efficiently. Standard games like Color Prediction, fishing games and slots use very little data — typically under 5MB per hour. Live dealer games (WL Live) use more data due to the video stream, but the stream quality adjusts automatically based on your connection speed to minimise data usage.

New ck4 players receive a deposit match bonus on their first deposit. The bonus is applied automatically when you make your first BDT deposit — no promo code needed. The bonus funds are added to your ck4 balance and can be used across all 7 games. Wagering requirements apply before bonus funds can be withdrawn — full details are in the Terms and Conditions.

Yes. The ck4 welcome bonus is valid across all game titles — WL Live, Caishen Fishing, Pearls of Bingo, Happy Fishing, Color Prediction, A Night Out and Space Max. There are no game restrictions on the welcome bonus. Some reload promotions may be limited to specific games, so always check the promotion details when they are announced.

A wagering requirement means you need to bet a certain total amount before bonus funds can be converted to withdrawable cash. For example, if you receive a 500 BDT bonus with a 10x wagering requirement, you need to place a total of 5,000 BDT in bets before that bonus becomes withdrawable. Your real money balance is always used first — bonus funds are only spent once your real balance reaches zero.

Yes. ck4 runs regular reload bonuses, cashback offers and game-specific promotions for existing players. Promotions are announced through the ck4 platform and via SMS to registered players. Log in to your account to see the current offers available to you. Promotions change regularly, so check back often.

ck4 uses SSL encryption on all pages and transactions. Your personal data — mobile number, payment details and account activity — is stored securely and never shared with third parties for marketing purposes. For full details on how your data is collected and used, read our Privacy Policy.

ck4 provides several tools to help you stay in control: deposit limits, session time reminders and self-exclusion options. You can set a daily, weekly or monthly deposit limit from your account settings. If you feel you need a break, you can request a temporary account suspension. For more information, visit our Responsible Gaming page.

Change your password immediately from the login page using the "Forgot Password" option. Then contact our support team at [email protected] right away. Include your username and a description of the suspicious activity. Our team can review your account login history and take action to secure your account. Never share your password with anyone.

If you want to take a break from gambling, email [email protected] with the subject line "Self-Exclusion Request". State the duration you want — 1 week, 1 month, 6 months or permanent. Your account will be suspended for that period and you won't be able to log in or receive promotional messages. We take these requests seriously and process them within 24 hours. See our Responsible Gaming page for more details.